Buying
GlycoMode refund and returns policy
This page is shorter than the equivalent page on most supplement sites, because it contains only what was actually supplied. Where a term is missing, it says missing.
Returns on this product run on the terms printed on the marketplace listing where the order is placed. That is the wording supplied to this desk, and no day count, start point or condition requirement came with it. Read the listing's return policy at checkout before paying; it is the document that governs your order.
What we hold
| Term | What we were given |
|---|---|
| Return window length | Not published. No day count was supplied |
| Measured from | Not published. Purchase or delivery, unstated |
| Opened bottles | Not published. The single most important term for a supplement, and it is absent |
| Who pays return postage | Not published. Usually the buyer, but we are not going to assert it |
| Return authorisation needed? | Not published. Call the order desk before posting anything |
| Returns address | 1345 Avenue of the Americas, Floor 33, New York, NY 10105, USA |
| Order desk | +1 (302) 200-3480 — the only number that can see an order |
| Refund timing | Not published. Card refunds generally take several business days once issued |
| Seller's own mark | A money-back satisfaction seal appears on the artwork. It carries no terms |
What governs your order
Three documents, in this order of authority. Nothing on this website is one of them.
- The marketplace listing's return policy, as shown on the checkout screen at the moment you pay. This is the binding one.
- Your order confirmation email, which repeats the key terms and carries the order ID.
- Whatever the order desk agrees with you on the phone, which is where an individual case gets resolved.
This website is not a party to your order
We publish product information and we earn a commission when an order is placed through our link. We do not take payment, hold stock, ship parcels or process refunds. Everything on this page describes someone else's policy, which is precisely why we are not willing to summarise it into a number.
If you want to return something
Find your order confirmation
The order ID is the first thing you will be asked for. It is in the confirmation email from the checkout, not from this site.
Re-read the listing's return policy
Or your screenshot of it. Check the window and whether opened bottles qualify before you start the call.
Call the order desk
+1 (302) 200-3480. Not the site email — it cannot see orders and cannot authorise a return.
Ask whether a return authorisation is needed
Many sellers require one, and a parcel posted without it can go astray. Ask before you pack anything.
Post to the returns address with tracking
1345 Avenue of the Americas, Floor 33, New York, NY 10105, USA. Tracking is your evidence that it arrived, and it is worth the extra cost.
Keep the receipt and the tracking number
Until the refund lands on your statement, not until it is promised.
What this site can and cannot do
What we can do
- Tell you exactly what was and was not supplied to us about returns, which is what this page is.
- Point you at the right desk and the right phone number.
- Correct anything on these pages that turns out to be wrong — email [email protected].
- Publish the return terms in full the day the seller supplies them.
- Recommend a smaller pack precisely because the return window is unclear.
What we cannot do
- See your order, its status or its tracking.
- Authorise, process or chase a refund.
- Change or interpret the marketplace listing's terms.
- Tell you how many days you have, because nobody told us.
- Help with an order placed through a different seller's listing.
If that division of labour is frustrating, it is at least an honest one. The alternative — a page confidently reciting a policy we were never given — would read better and serve you worse.
Why an unclear return window matters more here than elsewhere
For most purchases, a vague return policy is an inconvenience. For a supplement it is closer to the whole decision, and the reason is worth setting out properly.
You cannot evaluate this product before buying it. The label publishes no individual amounts, so there is nothing to compare against a research dose. No verified customer feedback exists. There is no sample, no trial size and no way to inspect the contents. Every piece of information that would normally let a buyer judge value in advance is absent.
In that situation the return policy is not a safety net attached to the purchase. It is the purchase protection, and the only one. A clear window turns an unevaluable product into a low-risk trial. An unclear one leaves you carrying the entire risk of a decision you were not given the information to make.
Which is why this page exists in this form
We could have written two confident paragraphs about a policy we were never shown. Instead this page tells you that the most important term in the transaction was not supplied to us, and sends you to read it at checkout yourself. That is less satisfying and considerably more useful.
Reading a marketplace return policy in ninety seconds
Six questions, in order of how much they matter. Find the answers on the checkout screen before you pay.
- How many days? The headline number. Thirty is common, fourteen is not unheard of, sixty is generous.
- From when? Purchase or delivery. With shipping, the difference can be a week of your window.
- Are opened items accepted? For a supplement this decides everything. A policy that accepts only unopened bottles is not a trial period; it is a change-of-mind window.
- Who pays return postage? Usually you. On a single bottle, return postage can be a meaningful share of the refund.
- Is a return authorisation required first? If yes, posting without one can mean the parcel is never credited.
- How is the refund issued? Original payment method, store credit or a replacement. These are not equivalent.
If the listing does not answer all six, the missing ones are the ones to ask the order desk about on +1 (302) 200-3480 before paying rather than after.
Chargebacks, and why they are the last resort
A card chargeback is a real protection and it exists for a reason. It is also the wrong first move in almost every supplement dispute, and it is worth understanding why.
When a chargeback is appropriate
- The order never arrived and the seller will not engage.
- You were charged for something you did not order, or charged twice.
- A subscription continued after you cancelled it in writing.
- The seller has become uncontactable.
- A refund was agreed in writing and then never issued after a reasonable wait.
When it is not
- You have not yet called the order desk. Card issuers ask whether you tried, and it matters.
- The product arrived as described and simply did not work for you. That is a returns question, not a fraud one.
- You are outside the return window and hoping the bank overrides it.
- You threw away the packaging and cannot return the goods.
- You want a partial refund. Chargebacks are blunt instruments and rarely produce that outcome.
The practical route is almost always faster: call, state what you want, keep a note, and give it a reasonable number of days. Most disputes that reach a bank could have been settled in one phone call made earlier.
A note on partial returns
Multi-bottle packs raise a question no policy we were shown addresses: what happens if you open one bottle of three and want to return the other two.
Policies vary widely. Some refund the unopened bottles at the per-bottle rate implied by the pack price. Some refuse partial returns on a discounted pack entirely, on the reasoning that the discount applied to the pack rather than to each bottle. Some will refund the whole pack if everything goes back, opened bottle included.
Since we were not told which of those applies, this is worth asking the order desk about before buying a three or six-bottle pack rather than after. It is also a second reason the pricing page recommends starting small: a single bottle has no partial-return question to get wrong.
Read the label first, then decide
Sixty capsules a bottle, one 1000 mg blend, nine ingredients and no per-ingredient amounts. The live price and the return terms are both on the seller’s checkout screen.
Listing return terms · Questions first? Call +1 (302) 200-3480